IT Helpdesk

Here When You Need Us

Our helpdesk is a quick and easy way for customers to request IT support from WingSwept's technology consultants. All the technicians are qualified to answer your computer network questions and concerns. The helpdesk is where customers email or call for assistance or information. It is a systematic way WingSwept delegates tasks and makes certain all customers' needs are being met.

Customer service is of the upmost importance at WingSwept, and our information technology helpdesk is one way of executing premiere client satisfaction.

We offer two channel of communication to deliver timely support to customers:

Email. Email messages sent to help@wingswept.com are integrated into our ticketing system, which are routed to an available engineer who can solve your problem. This is seen as the timeliest way to contact us, because it automatically creates a service ticket and directly alerts all technicians so the first available one will contact you to serve your needs.

Telephone. This is for emergencies and more urgent IT matters. To access the help desk please call (919) 600-5100. Voicemails also create a task in our ticketing system. A wide range of methods for handling denied messages are offered with WingSwept's email management product to make sure you never lose an email.

WingSwept's goal is to keep in constant communication with you until your issue is resolved.

Request more information about our helpdesk support and technology solutions.

WingSwept's Information Technology Blog

Giving Thanks ? A Note from A WingSwept Staff Member
Oh, the satisfaction of christening that new toy! Holding your new Samsung Galaxy tablet; making that first phone call (or giving your first reminder to Siri) on your new iPhone 4S; booting off your new SSD and marveling at its speed: these are the moments that make us all feel like kids again. Around this [...]

Save Money, but Don?t Skip on Security for Your Business
Ann Marie van den Hurk recently wrote an article, ?Hacking happens, so be prepared?, about how information hacking can happen to anyone and does.

Having A Long-Term IT Plan
Businesses that lack a long-term technology plan tend to face a lot of problems. Without realizing its long-term needs and planning accordingly, a business can wind up with technology that is unnecessary, or hardware that isn?t adequate later on. Upgrading or replacing hardware is often an arduous process for a business to endure; having a [...]

Is Patching a Forgotten Task at Your Small Business?
It is extremely important to update patches from third-party programs such as Flash and Java. Total Care Managed Services at WingSwept includes patching of over 80 of these programs so our customers don’t have to.

This Weekend: Protect Your Planet while Protecting Your Data
Most people who hold on to old and unusable technology do it for two reasons.