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Home > Network Support > Managed ServicesManaged Services: Cost Effective & Proactive IT Support
What is Managed Services?Managed Services is an advanced proactive alternative to the traditional reactive "break-fix" IT consulting, in which IT providers monitor technology systems at all times to prevent costly problems from occurring. Under Managed Services, WingSwept's consultants address warnings, replace parts before the point of failure, and incorporate necessary upgrades. Unlike break-fix IT, Managed Services is more sophisticated and preventative and comes at a fixed predictable monthly fee that benefits your budget. WingSwept offers small to medium NC sized businesses Managed Services in an all encompassing Total Care Complete Plan that meets the needs of our customers and future customers. We are confident that we found a better way to keep your company running smoothly, while saving money and time. After the smooth transition to Managed Services, you will experience increased productivity and reduced risk that delivers a return on your IT investments. The comprehensive Managed Services plan has best practice solutions for network management. With the Total Care Complete Plan, we bundle IT services and technologies that are proven to keep your network up and your real costs down. By monitoring your business's technology, we are able to prevent outages and identify necessary upgrades before the computer system gets to the point of crashing. Our commitment to this proactive approach also allows WingSwept to know when your business is being held back by systems, because we watch thresholds for processing power and storage. Before Managed IT Services, your system could cry out for help and no one would hear it. Thresholds are set in the computer system to serve as warnings, but what good does it serve if no one is there to monitor that threshold? Under your current plan, you may be paying to fix something that could have been prevented through a Managed Services Total Care Plan. The cost of not investing in Managed IT Services may be down time, loss of data, and not performing at an optimal level. We highly recommend these services and will make sure it is a smooth transition for your business. To help you make your decision, we've outlined some questions that are important to understand. Questions to Ask before Getting Managed Services for Your Business1. What does Managed Services mean?Managed Services is strategic and proactive network management. WingSwept manages your IT services using new and advanced technologies. Rather than waiting until something breaks, Managed Services allows your network to operate effectively and efficiently on a day to day basis. It is the next generation of IT service delivery. 2. What are the benefits of Managed Services?Some benefits of Managed Services are better network performance, increased productivity and reduced risks for an affordable cost. Our network tools work 24/7 to prevent problems that could become bigger problems. 3. Why do we offer Managed Services?It is a WIN-WIN arrangement where we form a strategic and trusting relationship with our customers. We are always aware of your network status and you can remain focus on your top priorities without worrying about the security of your data. Managed Services enables us to better serve your needs. It lets us focus on adding value to your organization's systems, rather than reacting to unplanned issues. 4. How do we initiate Managed Services and how long will it take?It's simple and we will guide you through each step of the process. First, we will discuss the Total Care Complete plan with you, and adjust it to your business. We can have you transitioned to our services within a few weeks. 5. What is not covered through Managed Services?WingSwept's Total Care Complete plan has already proven to meet the needs of our current customers, but we will go into thorough detail with you about your unique needs and goals and how we can meet those. WingSwept believes that a main benefit to Managed Services is the team approach to aligning goals. There is additional comfort knowing that WingSwept has no customer contracts for the Managed Services plan. 6. How can my business save money by using Managed Services?WingSwept gives you easy and predictable monthly expense rather than unpredictable fees that are not in your budget. You will have access to the WingSwept helpdesk, which allows you to experience impressive response times, thorough communicate with our engineers, and the majority of issues resolved remotely. Another money saving perk is that our rates do not increase afterhours support. In order to reduce downtime, WingSwept will update and upgrade certain software to keep your network performing optimally and proactively monitor your network for any unexpected threats. 7. Who do I contact for more information?We encourage you to ask any questions you may have, so feel free to call 919-779-0954 or continue to learn more about us by continuing to exploring our website. WingSwept's Information Technology BlogGiving Thanks ? A Note from A WingSwept Staff Member Is Patching a Forgotten Task at Your Small Business? Ten Reasons Why To Choose WingSwept Managed Services: Cutting Costs with Advanced Support Like they said, ?Managed Security: It?s About Trust and ROI? |
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