Managed IT Services
We don’t just fix problems; we proactively prevent them, allowing you to focus on what matters most—your clients.
Unique IT Support Process
WingSwept's approach includes personalized service pods, giving you a dedicated team that knows your specific needs. Say goodbye to explaining your issues repeatedly—your team is already familiar with your environment.
Your Service Pod consists of a Team Lead and 4-5 static engineers. This structure ensures personalized attention and faster resolution times, as your team will work with engineers who are familiar with your specific IT environment.
We pride ourselves on maintaining a client-to-engineer ratio of 3:1, significantly lower than the industry average. This deliberate ratio ensures that our engineers can devote ample time to understanding and supporting your unique business needs.
As a result, you receive consistent, high-quality support tailored to your requirements. It's no wonder that many of our clients have trusted us for over 11 years, experiencing the benefits of our dedicated service firsthand.
Our Employee Stock Ownership Plan (ESOP) fosters a profound sense of responsibility and dedication among our team members. This unique ownership model not only ensures stability but also solidifies our long-term commitment to delivering the highest quality service to our clients.
We implement proactive measures such as Advanced Endpoint Protection, ongoing security training, and 24/7 event monitoring by our dedicated cybersecurity team. This approach keeps your systems secure and operational, minimizing downtime and maximizing productivity.
Our support process is designed for efficiency and proactive management. We use a streamlined ticketing system that prioritizes issues from 1 to 4, ensuring urgent matters receive immediate attention while less critical issues are addressed promptly.
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All users get direct access to their dedicated service pod through a direct-dial phone number. This means you can skip those annoying automated phone menus and get straight to a real person who understands your unique needs.
You can also reach your service pod via the helpdesk email or our efficient ticketing portal. Whether it's a quick question or a critical issue, our streamlined support channels ensure you get the assistance you need promptly.
Industry Leading Training
Continuous Development
We employ a formal Professional Development Program that incentivizes continuous learning and skill advancement, ensuring our engineers stay at the forefront of technological innovation.
Expertise Through Certification
Our commitment to excellence is reflected in our team’s certifications. With certifications like CISSP and CompTIA Security+, our experts maintain industry-leading knowledge to safeguard your business effectively.
Dedicated to Excellence
We prioritize excellence through rigorous training programs tailored to the latest cybersecurity challenges. This commitment to ongoing education means our team is always equipped to handle the latest IT challenges and provide top-tier support.
IT Problems We Solve
Outgrown Your Current IT Provider?
If your business growth has outpaced the capabilities of your current IT provider, it's time for a change. We have the infrastructure and seasoned experts to scale your IT solutions seamlessly as you expand. With a focus on stability and expertise, we meet all your future needs, just as we have for countless clients, including Mako – see case study.
Frustrated with Unresponsive IT Support?
Dealing with non-responsive IT support is both frustrating and costly. With a service model that includes low-ratio service pods, dedicated Client Success Managers, and direct dial numbers, ensuring you always have the support you need. We believe in integrity and accountability, and our structure reflects this commitment.
Missing Proactive IT Support?
Preventing issues is more efficient than constantly addressing them. Benefit from a proactive approach that includes regular patch updates, Quarterly Business Reviews, and continuous monitoring to prevent problems before they occur, keeping your IT infrastructure robust and secure.
Dealing with Recurring IT Issues?
Persistent IT issues can disrupt your business operations. Address your problems efficiently and effectively with a unique service pod structure and a 3:1 engineer-to-client ratio, ensuring fewer disruptions and smoother operations for your business.
Dealing with High IT Turnover?
High turnover in IT can leave your business vulnerable. WingSwept's status as an Employee Stock Ownership Plan (ESOP) company fosters long-term commitment among our engineers, resulting in a low turnover rate and a stable, experienced team ready to support your needs.
Being Overcharged for Small Services?
The break/fix model can lead to unexpected costs and frustration. Opt for a managed service model offering a more predictable and cost-effective solution. Comprehensive support and solutions provide the best value for your investment, avoiding quick fixes.
Lack Internal IT Support or Just Starting Up?
For startups and businesses lacking internal IT resources, get the expertise needed to focus on core business operations. Comprehensive IT solutions allow you to concentrate on growth and client relationships while IT needs are handled efficiently.
Was Your IT Provider Recently Acquired?
When your Managed Service Provider is acquired, it can lead to instability and service disruption. Experience long-term stability and service continuity with a team of dedicated professionals focused on providing exceptional support.
Reliable and Transparent Service
Integrity and transparency are essential for your peace of mind. Our service level objectives are clearly defined, with a goal of responding to all tickets within 30 minutes and resolving critical issues as quickly as possible. Regular reporting and trend analysis keep you informed about your IT environment’s performance and help identify areas for improvement.
“Switching to a new laptop can be stressful, but Nate of WingSwept was patient and extremely knowledgeable. He carried out all the tasks needed to make my new laptop as functional as the old one. Highly recommended and very polite when answering all my benighted questions.”
Comprehensive IT Solutions
Helpdesk Support >
Helpdesk Support
You need a helpdesk staffed with full-time, in-house engineers, organized into dedicated service pods. This ensures personalized, responsive support and direct access to your team via phone, email, and a ticketing portal. By fostering close client relationships, we provide consistent, tailored IT support.
Employee Security
Training >
Employee Security Training
These programs educate your employees on recognizing and responding to phishing attempts and other cyber threats, reducing the risk of breaches due to human error.
Project Management >
Project Management
When you have IT projects, from system migrations to new implementations, we handle the planning, execution, and follow-up to ensure your projects are completed on time and within budget.
Advanced Work Station Protection >
Advanced Work Station Protection
Your network and devices must be safeguarded against malware, ransomware, and other threats. We use advanced tools to detect and neutralize threats before they can cause harm, maintaining the security and integrity of your IT infrastructure.
Backup & Disaster
Recovery >
Backup & Disaster Recovery
Data protection is critical for your business. Our server backup services ensure your data is regularly backed up and can be quickly restored in the event of data loss or corruption, including both on-site and cloud backup solutions.
DNS & IP Filtering >
DNS & IP Filtering
This adds another layer of protection by blocking access to known malicious sites and filtering internet traffic to prevent unauthorized access. It helps maintain a safe browsing environment for your team.
User Workstations >
User Workstations
Keeping your computers optimized for performance and security is essential. This includes regular maintenance, software updates, and troubleshooting to minimize downtime and keep your team productive. Your systems will always be reliable and efficient.
Onsite Labor >
Onsite Labor
When physical presence is necessary, our technicians come to your location to address any hardware or network issues, installations, or upgrades. This hands-on support ensures that your IT infrastructure remains robust and reliable.
After Hours Support >
After Hours Support
You can rely on us for both emergency and non-emergency support outside of regular business hours. Whether you need urgent assistance or have planned maintenance, we are here to help you whenever you need it.
vCIO Services >
vCIO Services
With our virtual Chief Information Officer services, you receive strategic IT guidance to align your technology with your business goals. This includes IT budgeting, planning, and consultation on technology investments, ensuring you make informed decisions.
Licensing & Vendor Management >
Licensing & Vendor Management
You save time and ensure you get the most out of your vendor relationships when we act as your liaison with third-party vendors, ensuring that your IT-related products and services are integrated and managed seamlessly. Our consultative approach provides expert advice and solutions tailored to your business needs.
Google & Microsoft
Backup >
Google & Microsoft Backup
To protect your cloud-based data, we offer backup solutions that ensure your emails, documents, and other critical data in Google Workspace or Microsoft 365 are securely backed up and can be restored when needed.
Phone System Support >
Phone System Support
Our experts provide continuous support from setup to troubleshooting, ensuring your business stays connected. With proactive monitoring and rapid response, we resolve issues before they impact your operations, ensuring seamless communication.
Mobile Device
Management >
Mobile Device Management
This adds another layer of protection by blocking access to known malicious sites and filtering internet traffic to prevent unauthorized access. It helps maintain a safe browsing environment for your team.
User Email Accounts >
User Email Accounts
You require robust management and security for your communication channels. We handle account setup, access control, and security measures to protect against email-based threats, ensuring that your email system operates seamlessly and securely.
Line of Business
Application Support >
Line of Business Application Support
For software specific to your industry, you can count on us to ensure your critical applications function optimally. We handle troubleshooting, updates, and integration with other systems, so your business applications run smoothly.
Start A Low-Pressure,
Educational Conversation
What happens Next?
Begin the journey to improve your IT infrastructure today. Our team is ready to offer guidance and expertise. Should we not align with your needs, we’re happy to suggest alternative solutions.