Co-managed IT services are a hybrid approach to IT support that combines the in-house expertise of your IT team with the resources and expertise of a managed service provider (MSP). With co-managed IT services, you can choose to outsource specific IT tasks or projects to the MSP, while your in-house team continues to manage other IT tasks.
Benefits of Co-Managed IT Services
There are many benefits to using co-managed IT services for mid-size businesses, including:
Reduced costs: Co-managed IT services can help you save money on IT costs by outsourcing specific IT tasks or projects to an MSP.
Improved uptime and performance: Co-managed IT providers have the tools and expertise to help you keep your IT systems running smoothly and efficiently.
Enhanced security: Co-managed IT providers can help you protect your business from cyber threats by implementing and maintaining the latest security solutions.
Access to expertise: Co-managed IT providers can give you access to a team of experienced IT professionals who can help you with specific IT tasks or projects.
Flexibility: Co-managed IT services are flexible and can be customized to meet the specific needs of your business.
When to choose co-managed IT services
We most commonly collaborate with clients’ internal IT teams in a few ways:
Escalation support & network maintenance to bolster your internal IT team.
First-level help desk support for your IT department that prefers to concentrate on higher-tier issues.
Co-Managed IT Cybersecurity will equip your internal team with industry leading tools designed to mitigate and detect threats, while providing 24/7 incident response.
THE WINGSWEPT DIFFERENCE
Experience: Our team has decades of experience working with many different networks and technology architectures, so you can be confident that we’ve seen it all and can apply our expertise to your situation to create a work environment that will bring you the best results.
Services offered: No matter what level of support you require, WingSwept has the experience and capabilities to scale with your needs. We provide a range of flexible options including Network monitoring & maintenance, Data backup & recovery, Cybersecurity, Software &hardware updates, and helpdesk support.
Pricing: To minimize costs, we deliver comprehensive coverage for the services that align with your business needs. We also offer on-demand services on an hourly basis. We believe in earning your business every month, which is why we have 0 long-term contracts.
Customer support: Our primary focus lies in maintaining a client-to-engineer ratio of 3-1. This practice sets us apart from the industry average, ensuring that our engineers are never overloaded, even during peak times. Our IT helpdesk team constantly receives strong praise from our clients for the customer service they provide.
TAKE IF FROM OUR CLIENTS
“We had a nightmare of a connection issue at our office that we tried to troubleshoot and fix many times to no avail, but they have been more than extremely helpful. They spent time day after day for over 2 weeks trying to figure this out for us and we finally got it today! Very appreciative of his determination and how easy they were to contact and talk things through with!”
~Foster Lake & Pond Management – Garner, NC
“I don’t know if it’s just coincidence or what but things around here have been working so smoothly since we started working with you guys. I thought it was just me but I asked around and everyone around here is really happy with what you guys are doing.”
~Sir Raleigh Electric – Raleigh, NC
“Your team always figures out what I need when I don’t know what I need! Even without knowing technical terms, understanding remote service, and managing on-site PC and personal devices, your team makes sense of the problem and solves it. You all are highly responsive and time efficient without making me feel as though I am clueless – even when I am. Thank You!”
~Wesley Theological Seminary – Washington, DC
If your business is based in Raleigh-Durham or Washington DC area, WingSwept can help you protect your network and assets and maximize your technology ROI. Call us today at 919.779.0954 or submit an online request!