fully managed IT services

Fully Managed
IT Support

Fully Managed IT Support

Fully managed IT services are a great way for small businesses to get the IT support they need without having to hire and manage their own IT staff. With fully managed IT services, a third-party provider takes care of all aspects of your IT infrastructure, Maintenance, and Cybersecurity.

Benefits of Fully Managed IT Services

Fully managed IT services can provide a number of benefits for small businesses, including:

Reduced costs: Fully managed IT services can help small businesses save money on IT costs by eliminating the need to hire and train in-house IT staff.

Improved uptime and performance: Fully managed IT providers have the tools and expertise to keep small businesses’ IT systems running smoothly and efficiently. This can help improve uptime and performance, which can lead to increased productivity and profits.

Enhanced security: Fully managed IT providers can help small businesses protect their data from cyber threats by implementing and maintaining the latest security solutions.

Peace of mind: Knowing that their IT infrastructure is in good hands can give small business owners peace of mind so they can focus on running their businesses.

When to choose fully managed IT services

Fully managed IT services are a good choice for small businesses with:

Lack of IT expertise: If you don’t have a formal IT plan, don’t know when/where to invest in technology, or don’t have the time or resources to manage your own IT infrastructure, fully managed IT services can be a great solution.

Security concerns: Fully managed IT providers can help you protect your network and data from cyber threats by implementing and maintaining the latest security solutions.

Employee training needs: If you haven’t trained your employees on how to avoid phishing attacks or other cybersecurity threats, fully managed IT providers can help you with this.

Downtime issues: If you’re experiencing too much downtime, a fully managed IT provider can help you identify and resolve the root causes of these problems.

Ineffective IT support: If your DIY IT support solution isn’t working, or if your current IT provider isn’t meeting your needs, a fully managed IT provider can provide you with the support you need.

Outdated IT infrastructure: If your technology infrastructure no longer supports your business needs, a fully managed IT provider can help you upgrade and modernize your systems.

EXPLORE THE WINGSWEPT DIFFERENCE

When choosing a fully managed IT provider, it is important to consider the following factors:

Experience: Our team comprised of over 40 certified engineers have a wide range of expertise and certifications, allowing us to provide our clients with the highest level of service and support.

Services offered: No matter what level of support you require, WingSwept has the experience and capabilities to scale with your needs. We provide a range of flexible options including Network monitoring & maintenance, Data backup & recovery, Cybersecurity, Software &hardware updates, and helpdesk support

Pricing: In order to minimize costs, we deliver comprehensive coverage for the services that align with your business needs. We also offer on-demand services on an hourly basis. We believe in earning your business every month, which is why we have 0 long-term contracts.

Customer support: Our primary focus lies in maintaining a client-to-engineer ratio of 3-1. This practice sets us apart from the industry average, ensuring that our engineers are never overloaded, even during peak times. Our IT helpdesk team constantly receives strong praise from our clients for the customer service they provide.

TAKE IF FROM OUR CLIENTS

“We had a nightmare of a connection issue at our office that we tried to troubleshoot and fix many times to no avail, but they have been more than extremely helpful. They spent time day after day for over 2 weeks trying to figure this out for us and we finally got it today! Very appreciative of his determination and how easy they were to contact and talk things through with!”
     ~Foster Lake & Pond Management – Garner, NC

“I don’t know if it’s just coincidence or what but things around here have been working so smoothly since we started working with you guys. I thought it was just me but I asked around and everyone around here is really happy with what you guys are doing.”
     ~Sir Raleigh Electric – Raleigh, NC

“Your team always figures out what I need when I don’t know what I need! Even without knowing technical terms, understanding remote service, and managing on-site PC and personal devices, your team makes sense of the problem and solves it. You all are highly responsive and time efficient without making me feel as though I am clueless – even when I am. Thank You!”
     ~Wesley Theological Seminary – Washington, DC

If your business is based in Raleigh-Durham or Washington DC area, WingSwept can help you protect your network and assets and maximize your technology ROI.  Call us today at 919.779.0954 or submit an online request!

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