Managed IT Services

MANAGED IT SERVICES

As your IT partner, WingSwept will ensure that you are fully leveraging technology to achieve your specific, unique business objectives.

We will help you:

  • Secure your network and data to minimize the risk of security breaches and data loss
  • Eliminate technology headaches for you and your employees
  • Build a technology infrastructure that best supports your organization
  • Maximize your technology ROI

Managed IT Services

We are a Managed Service Provider (MSP), which is sometimes referred to as outsourced IT support. The goal of our managed IT services model is to provide a seamless planning and IT support system for your organization, helping you manage the increasing complexity of IT while keeping your employees productive and minimizing the risk of network failures, security breaches, data loss and viruses. This requires an integrated approach, combining proactive strategic guidance, network planning, and day-to-day administration from the friendliest team of network engineers in the Triangle.

WingSwept Managed IT Services includes:

  • Top-tier, experienced technical experts
  • Exceptional 24/7 support from our friendly, local IT helpdesk team
  • Server and workstation support
  • Work-from-home support
  • Risk management
  • Backup and disaster recovery
  • User security training
  • Managed antivirus and email spam protection
  • Installation of Microsoft Windows and Office critical updates and patches
  • Cloud services
  • Budget management
  • Business technology architecture
  • Line of business application support
  • Network infrastructure design
  • Management of your computer network to eliminate issues that could lead to downtime before they occur
  • Strategic Technology Briefings
  • Network equipment support
  • Vendor management
  • VoIP support
  • Installation of patches for nearly 100 third-party applications
  • Proactive computer event log monitoring
  • Predictive hardware failure monitoring
  • Dedicated account manager
  • Access to our custom Application Development services team

We provide managed IT services to small and mid-size businesses in Raleigh, Cary, Garner, Apex and other Triangle area cities and towns.

Learn more about Small Business IT Support (We have no IT staff)
Learn more about Mid-Size Business IT Solutions (We have IT staff)

Getting Started

When we welcome new managed IT services clients on board, our first priority is to address any day-to-day reliability or security concerns. We then proactively manage your computer network, quickly addressing issues that could lead to downtime. Reducing the amount of reactive, break/fix work allows both WingSwept and our clients to focus on mid-and long-term IT planning, implementing new technologies that produce far more savings than they cost.

We’ll also evaluate your servers (cloud and/or on-premise) extensively, ensuring that they are well maintained and are meeting your needs. Once we’ve optimized email, data and file servers, we’ll proactively monitor them to ensure they remain fast and free of viruses and malware. In addition, we monitor the desktops, laptops and even mobile devices connecting to these servers, ensuring that they’re providing your employees with what’s needed to get their job done efficiently.

Extraordinary Service

Of course, every organization has day-to-day technology issues that arise. When that happens, we provide exceptional 24/7 managed IT support to our clients through our friendly, local helpdesk team. As a knowledge-based service provider, we know that our people are our greatest asset.  We’ve been recognized as a great place to work in each of the last seven years. What that means to you is that you will get the service you’d expect from a group of skilled technicians who love coming to work and helping our clients.

From simple email access questions to complex server challenges, our knowledgeable managed IT support team is equipped to provide your employees with what’s needed to keep you operating at full speed. Our IT experts have vast knowledge on servers, maintaining hundreds of them and ensuring that they remain reliable, up-to-date, and powerful enough to meet the needs of our clients.

IT Security

As ransomware and phishing attacks continue to make headlines, our team works hard to stay on top of all of the latest security threats.  Our network engineers understand the importance of cyber security and data protection, and will work diligently to ensure that you are protected from external and internal threats by gaining familiarity with your network and regularly reviewing vulnerabilities.

These days, the most common network security threats are related to phishing attacks, as well as internal password and data access policies. Stopping these threats requires more than simply installing corporate antivirus software. WingSwept will help you implement a password policy for all of your employees to ensure that passwords are secure and changed regularly. In addition, we will remove old or unused accounts.

We will also proactively monitor your network for external threats, including phishing attacks, malware, and security holes, and we’ll patch software as soon as security updates become available. This will keep you protected from even the most recently exposed security vulnerabilities.  We will help you train your employees to recognize and avoid phishing attempts.  And of course, if your employees have any questions about the threat posed by suspicious emails they’ve received, our friendly IT helpdesk team will be happy to answer any questions they have.

Leveraging Technology to Achieve Your Business Objectives

The most important aspects of technology are whether it has been designed and installed in a way that meets your organization’s goals and supports the way you work. When you come on board with WingSwept, we will assess your business technology infrastructure and evaluate the effectiveness and efficiency of your business’s systems.

Unlike many other IT service providers, our analysis goes beyond productivity. In recommending the best solutions for your organization, we believe it is important for your IT services company to consider security, reputation and employee morale, which are all key factors in our analysis. We do all of this with the understanding that solutions must also be cost effective, fitting within both your cost and time budget.

Why Choose WingSwept for Managed IT Services?

If you are an organization based in Raleigh, Cary, Garner, Durham or a surrounding Triangle area city or town who’d like to have a Managed Service Provider to help you secure your network and data while leveraging your technology to achieve your business objectives, we’re a great fit. In addition to our people and approach, you can feel good about choosing WingSwept for these reasons:

  • Financially sound and built to last – we’ve been profitable every month for the last 10 years
  • Decades of combined experience administering dozens of company networks
  • Net Promoter Score of 91.8 for 2019
  • Zero long-term contracts
  • #1 Medium Employer in the Triangle in Business North Carolina’s 2020 Best Employers in North Carolina
  • #1 Medium-Sized Company in Triangle Business Journal’s 2019 Best Places to Work
  • Application development practice available to help with unique needs

Strategic Technology Planning and Projects

Occasionally, during our initial onboarding process with new clients or one of our quarterly Strategic Technology Briefings, we’ll uncover a necessary IT project that fits outside what is included in your managed service provider agreement. In the vast majority of these cases the top-tier experienced technical experts that make up our managed IT support team have the skills and abilities to assess the need and implement a solution for you.

We’ll work closely with you to determine the time and budget needed for the project and to ensure that your business continues to run smoothly. We’ll provide the same level of high-quality service to you in completing the project as we do through managed IT services. Whether the goal of your IT project is to better leverage technology to achieve your business goals or to minimize risk, you can be confident that the WingSwept team is dedicated to helping you put the right IT infrastructure in place for your organization.

Technology Partners

We partner with leading IT industry providers to offer our customers the most comprehensive technology solutions available. These diverse and strategic relationships enable us to best serve our clients.  We always thoroughly vet any potential new partners and we review our technology stack on an annual basis.

Learn More About How WingSwept Will Help You

If your business is based in Raleigh, Cary, Durham, Clayton or a surrounding Triangle area city or town, WingSwept can transform the way you leverage technology to achieve your business objectives as your Managed Service Provider. To learn more about how we can help you secure your network and data while maximizing your technology ROI, call us at 919.779.0954 or submit an online request and we’ll contact you shortly!

LOOKING FOR A TRUE IT BUSINESS PARTNER?

CALL US 919.779.0954 or  REQUEST A CALL BACK