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Category Archives: Managed Services

  1. Does Your Office Have an Evil Genius?

    If you watched more than a handful of cartoons as a kid, you remember all of the evil geniuses.  Their names were different in each show, but they were always trying to rule the world, and the heroes always stopped them.  Did you ever wonder if the heroes could make the world a better place…

  2. Ready, Fire, Aim! Four IT Changes that Require Advanced Planning

    Sometimes you must make decisions quickly in the business world.  Some opportunities are short-lived, and some problems need to be addressed quickly.  Other problems just aren’t worth the extra time you’d put into solving them perfectly. Of course, there are also times where quick decisions can lead to big problems.  Unfortunately, these problems don’t always…

  3. Your Prospects Probably Don’t Have a Clear Buying Process

    There are very few things that all businesses have to do in order to be successful.  One of those is to sell products or services.  No matter how good you or your product is, if you can’t convince the customer to buy it, your business won’t last long. There are plenty of reasons why selling…

  4. Managing Your Business Through a Natural Disaster

    With hurricane Florence en route to North Carolina, people are getting nervous and planning ahead to take care of themselves and their family.  For company executives, however, there’s an additional layer of stress.  How a company performs during the worst of times determines how well equipped it will be to succeed during the best of…

  5. What Cyber Threats Do Small and Midsize Businesses Really Face?

    For several years now, there have plenty of scary headlines out there referencing billions in losses due to ransomware.  But are those losses real or estimated?  How is ransomware being defined?  And why do these stories always seem to be pushed by someone selling cybersecurity software? Insurance provider NAS has released top-level data from their…

  6. Technology Alone Is a Terrible Security Strategy

    Ransomware has had its ten minutes of fame.  For a while there, it seemed like every technology article was about how ransomware was hitting another major company.  Pretty soon, the media got bored and moved on to something else.  Executives handed the responsibility of managing ransomware threats over to the IT department, and everyone moved…

  7. When Value-Based Pricing Isn’t Valuable

    How often have you told a provider they are priced higher than their competition, only to be told they “provide more value?”  If they’re pressed, they’ll provide a list of features that make their product cost more – and most of them are worthless. Value-based pricing is a great economic concept – if I can…

  8. Hiring Is Hard: Do Less of It

    The latest workforce statistics are great for the United States at large, but they’re terrible for business owners.  United States unemployment is at four percent (it’s slightly lower in the Triangle), and jobless claims are at a 48-year low.  Retention is difficult, and hiring qualified candidates is extremely hard. In short, it’s a great environment…

  9. How Are Great Managers and Great Managed IT Service Providers Alike?

    It may not be immediately obvious how, but great managers and great managed IT service providers (MSPs) have a tremendous amount in common.  Great MSPs, like great managers, give you the confidence to have a hands-off approach.  That’s because they won’t hesitate to ask for your input whenever it’s warranted, and they won’t take advantage…

  10. What Does It Really Mean to Have A Purpose?

    Every year Guidant Financial releases a study on small businesses in the United States.  This year’s study found that the most common motivation for opening a businesses was that the owner was “Ready to be my own boss”.  This outranked “Dissatisfaction with Corporate America” for the first time in four years.  It might not be…