In today’s fast-paced business landscape, the role of your IT team in minimizing downtime has never been more crucial. The cost of a single workstation’s inactivity can escalate rapidly, often exceeding a thousand dollars per day. Despite technological advancements, even industry giants with redundant networks can’t entirely shield themselves from the repercussions of downtime. Understanding…
Category Archives: Managed IT Service
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Minimizing The Cost Of Downtime
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The Importance of Network Documentation
Imagine this scenario: a valuable member of your IT team leaves the company, taking their knowledge of the network with them. Without proper documentation, you have a black box, unsure of how to manage and maintain the network effectively. This can lead to chaos, downtime, and costly mistakes. Documentation is the key to ensuring continuity…
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Data Backup: Myths vs. Reality
Does your organization have backups? Many may quickly respond with an affirmative response, but they may subscribe to myths about backups. Someone may say, “Back up their critical infrastructure, check that box, and move on.” When choosing a backup solution, method, and configuration, it’s crucial to make the right considerations. Critical Foundation: Separation of Control…
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3 IT Services Provider Red Flags
Selecting a managed IT services provider (MSP) is stressful, especially if you’re transitioning from a messy situation. The last thing you need in your life is more IT problems, so it’s appealing to go with the MSP that’s most confident that your transition will be easy and seamless. It’s important to consider how justified that…
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Managed IT Service Provider: A Buyers Guide
If you’re considering a new Managed IT Service Provider (MSP) for your business, you probably know how difficult it is to assess them objectively. Many MSPs tout objective measures like Average Response Time and Mean Time to Resolve. These are important measures, but they can be manipulated by responding before a technician is ready to…
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How Much Bandwidth Does Your Business Need?
Whether you’re moving to a new office, your contract is up or your business is growing, determining how much bandwidth you need is more stressful than it should be. Overshoot, and you could be stuck in a contract overpaying for years. Go with too little, and you could be revising your contract long before you’d…
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Culture Drives Remote Work Productivity
When COVID-19 hit in March, there was a lot of fast movement by IT teams to get employees working productively from home. Most people felt like the following few weeks would be a very challenging time. But then weeks out of the office started to look more like months and then quarters, and the focus…
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Preparing Your Business for a Major Storm or Hurricane
Many businesses fail to prepare for major storms because they seem like a remote possibility until they’re right in front of you. Hurricanes are the most common natural disasters in North Carolina, and if your business is in the line of one, it can have a big impact. There are two levels of preparation that…
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A Growing Concern: Data Loss
There are plenty of statistics out there about disaster recovery. The Federal Emergency Management Agency (FEMA) says 65% of businesses fail within two years of a disaster, while the Small Business Administration (SBA) says it’s 90%. That’s a wide range, but it doesn’t matter too much, because either one is terrible. Businesses do fail during…
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Knowledge Management & Remote Work
If you don’t have great processes to gather and store important information across your entire company, remote workers are really going to hurt your bottom line. Here’s how. One of your employees picks up a ringing phone (at home, of course; we’re still in the age of COVID-19). The person on the other end identifies…