Blog

Technology expertise, advice and tips

Category Archives: Managed Services

  1. What Cyber Threats Do Small and Midsize Businesses Really Face?

    For several years now, there have plenty of scary headlines out there referencing billions in losses due to ransomware.  But are those losses real or estimated?  How is ransomware being defined?  And why do these stories always seem to be pushed by someone selling cybersecurity software? Insurance provider NAS has released top-level data from their…

  2. Technology Alone Is a Terrible Security Strategy

    Ransomware has had its ten minutes of fame.  For a while there, it seemed like every technology article was about how ransomware was hitting another major company.  Pretty soon, the media got bored and moved on to something else.  Executives handed the responsibility of managing ransomware threats over to the IT department, and everyone moved…

  3. When Value-Based Pricing Isn’t Valuable

    How often have you told a provider they are priced higher than their competition, only to be told they “provide more value?”  If they’re pressed, they’ll provide a list of features that make their product cost more – and most of them are worthless. Value-based pricing is a great economic concept – if I can…

  4. Hiring Is Hard: Do Less of It

    The latest workforce statistics are great for the United States at large, but they’re terrible for business owners.  United States unemployment is at four percent (it’s slightly lower in the Triangle), and jobless claims are at a 48-year low.  Retention is difficult, and hiring qualified candidates is extremely hard. In short, it’s a great environment…

  5. How Are Great Managers and Great Managed IT Service Providers Alike?

    It may not be immediately obvious how, but great managers and great managed IT service providers (MSPs) have a tremendous amount in common.  Great MSPs, like great managers, give you the confidence to have a hands-off approach.  That’s because they won’t hesitate to ask for your input whenever it’s warranted, and they won’t take advantage…

  6. What Does It Really Mean to Have A Purpose?

    Every year Guidant Financial releases a study on small businesses in the United States.  This year’s study found that the most common motivation for opening a businesses was that the owner was “Ready to be my own boss”.  This outranked “Dissatisfaction with Corporate America” for the first time in four years.  It might not be…

  7. The Biggest Data Security Risks Sit Inside of Your Company

    While all of the facts haven’t yet come to light, Tesla looks like it might be in a bad situation due to an employee’s actions.  This employee (who was disgruntled, concerned, or both) claims to have provided outside sources with proof that the company has installed thousands of damaged battery packs in Model 3 vehicles…

  8. Hiring and Retention Challenges? Maybe It’s Your Technology.

    We know that major technology upgrades are scary for many companies, and frankly, we don’t blame them.  Upgrading your technology can be more than just expensive – it can be a distraction and a huge time sink.  If it goes wrong, it can wreak havoc on office productivity.  Some of our best clients first joined…

  9. Everybody Has a Number – How Do You Track It?

    Any successful manager knows that employees are more than a number – they’re the lifeblood of your company.  It’s imperative that you work hard to select the right people, provide them with a sound strategy to drive both themselves and your company forward, and build a culture that encourages them to succeed. That being said,…

  10. Three Things You Don’t Want to Hear in an IT Services Provider’s Sales Pitch

    Selecting a managed IT services provider (MSP) is stressful, especially if you’re transitioning from a messy situation.  The last thing you need in your life is more IT problems, so it’s appealing to go with the MSP that’s most confident that your transition will be easy and seamless. It’s important to consider how justified that…